Four rules for serving an angry customer L.A.S.T

Four rules for serving an angry customer   L.A.S.T

1- Listen

Listen to your customer's problem and show him your deep concern and promise His problem is to make sure you understand it, the first solution you can offer to any client. Listen well to him and make him aware of your concern. 2- Apologies

The first thing you can say to the customer is we are sorry for that, no matter how big or small the problem is.

Showing regret to the customer absorbs his anger and makes him understand more.

3- Solve

Now you can think about the problem more and start If the problem requires time to solve it, be clear with your customer and keep him informed. 4- Thank

After the problem is solved “thank” your customer for submitting the problem Your constant problem solving makes your organization more unique.